Difficulty contacting customer service.
I have a possible problem with my new 3000W inverter/charger and I submitted a ticket on July 12th since I can never get anyone on the phone at Renogy, their phone system HANGS UP ON ME. Despite what is mentioned on the website (within 24 hrs) no one has contacted me about my ticket (#167730) even though they have my email and phone number.
Is there a different number or e-mail address folks have had any luck with? Remarkably frustrating.