Bitterly, bitterly disappointed
I am so frustrated with this company. The charge controller they sent me is not working. It won't even turn on when hooked to the batteries. I called on Monday 6 July and was on hold for an hour and 3 minutes before I spoke with a human. She created a ticket and sent me over to tech support. After sitting on hold for another 45 minutes I had to hang up as I had an appointment to get to.
I created a ticket on Renogy's website that evening and did not hear anything for over 24 hours. I called back on Wed, July 8 and spoke with a tech named Aldrin (or Alvin, his email says 2 different names) who told me to take a photo of the unit and send it to him so he could email me a shipping label to send the unit back. I promptly did that and did not hear anything back.
I called again today, July 9, and spoke with a young lady who told me she would email me a shipping label in the next few minutes, but definitely by noon Pacific time. It is now past 5 pm Pacific time and there is no email. Another email to Aldrin (or Alvin) has gone unanswered.
I paid quite a bit of money for this system and I can't use it as their equipment is not functioning. I can't seem to get customer service to DO THEIR JOB. I'm so disappointed and frustrated and I'm not sure of want to do from here...
Renogy, please help me.