HOUSTON WE HAVE A PROBLEM !
I experience some issue to get my order!
Here is the calendar of activities for this saga
June 7th 2020: Purchase Order for a PWM Solar Controller.
June 7th : Purchasing Order acknowledgment and billed to my credit card accordingly.
June 7th : Receiving an E-Mail from Renogy Canada: Order Status Changed: AWAITING FULFILLMENT.
June 18th : Inquiry to get info about delivery by Customer Support ticket.
June 18th : Customer Support Ticket Closedand transfert to Renogy Canada.
June 29th : E-mail to Renogy Canada to get delivery status. New second Customer Support Ticket generated.
July 4th : Automated confirmation Customer Support Ticket is generated, but no feed back from Renogy since that date.
July 7th : Send an E-Mail to Renogy Canada via their Web site to get delivery status of my Order. No feed back so ever.
July 8th : Trying to reach Renogy Canada on phone (1-800-330-8678) This phone number is no longer valid.
July 8th: Send an E-Mail to Renogy responsible accounting contact person who sent me on June 7thby email notice of my invoice payment (email@example.com). Result: «This destination E-mail account that you tried to reach does not exist »!
July 9th : Still waiting some feed back confirmation from Renogy.
July9th : More than a month later, my purchasing order status remain : AWAITING FULFILLMENT since June 7th.
CAN SOMEBODY HELP ME PLEASE!
I want my SOLAR CONTROLLER!