Bluetooth has never worked! TERRIBLE customer service! Run don't walk from Renogy
Bluetooth module never worked and phone app is a terrible joke (read reviews on Google or Apple stores). Ticket I created disappeared. Finally spoke with someone who said I would get a return label for a defective bluetooth unit, via email. But label never showed up. Back to being on hold for 3 hours again.BS excuse that customer service is delayed due to system updated and covid 19. What BS. Does it take you 4 weeks to upgrade to a new system? If yes, you got the wrong IT people. Should be a seamless conversion. Using IT systems as excuse for operational deficiencies. Reps I've spoken with are kind but have little to no product knowledge. Terrible service. Worst I've experienced in a long time. Buy from other manufacturers!
Fellow Renogy customers - Leave negative reviews on Amazon to save others from this hell!