"awaiting shipment" status for 7 days?

I think I've been scammed, I ordered the 200w suitcase package on the 10th of June, took 5 days to go from "awaiting fulfilment" to "awaiting shipment" can't contact anyone for an update. I understand about covid19 shipping delays, but they haven't even given it to a carrier to ship yet. This is the worst experience I've had with an online company other then if it was a scam. I'm about ready to file a dispute with PayPal to get my money back, but figured I'd post here to see if this is normal for this company.

  • We have been severly backed up with shipping due to COVID-19, please reach out to our customer engagement team and they will be able to further assist you with an update.

    Thank you

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