Received pack of mc4 connectors with one (Large) metal insert missing

Received a pack of 5 mc4 connectors but am missing one of the larger metal crimp inserts. Have tried for days to contact customer service to get a replacement - to no avail. Any help? Is there somewhere I can just buy extra crimp inserts? Any help would be appreciated - project is on hold.
  • Very helpful - I know where to get Mc4 connectors - I need the metal crimp contacts. Absolutely shameful that you purchase something from a company, you don’t get what you paid for and have to go elsewhere to replace it.
  • they are sold disassembled, since you know where to get em, get em, once crimped onto a wire the tip (male or female) is cramed into the MC4 till it clicks.

    https://youtu.be/nAwMxETcqSI?t=107

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